Account Manager

Job Description

Build lasting client relationships, drive retention, and identify opportunities to expand services.

• Manage client relationships and ensure satisfaction
• Identify upsell and cross-sell opportunities
• Conduct regular business reviews with clients
• Coordinate between clients and internal teams
• Track account health and address issues proactively
• Contribute to proposals and SOWs for existing clients

Requirements

• 4+ years account management experience in agencies
• Strong relationship-building and negotiation skills
• Understanding of digital services (web, marketing)
• Results-driven with focus on retention and growth
• Excellent written and verbal communication

Nice to Have

• Experience with CRM systems (HubSpot, Salesforce)
• Sales or business development experience
• French and/or Dutch language skills
• Understanding of agency financials and profitability

About the Team

• We are Launchko, a digital agency on a mission to help small businesses succeed online. Our platform combines cutting-edge technology with exceptional service to deliver websites in 7 days — fast, affordable, and professional.
• We exist for entrepreneurs, small business owners, and creators who want to establish a strong online presence without the complexity or high costs of traditional agencies. Whether you are launching a new business or refreshing an existing one, Launchko helps you grow.
• We are growing fast, the opportunity is huge, and with your help, our mission to empower small businesses can become unstoppable. Join a team that values autonomy, continuous learning, and celebrating wins together.