Customer Success Manager

Job Description

Ensure our clients achieve their goals and maximize value from our services. Build long-term relationships and drive retention and growth.

• Onboard new clients and ensure smooth project handoffs
• Conduct regular check-ins and business reviews with clients
• Identify and mitigate churn risks proactively
• Upsell and cross-sell additional services to existing clients
• Gather customer feedback and advocate for product improvements
• Track and report on customer health metrics

Requirements

• 3+ years customer success or account management experience
• Proven track record of meeting retention and growth targets
• Strong relationship-building and negotiation skills
• Understanding of web services and digital marketing
• Data-driven approach to customer management

Nice to Have

• Experience with Customer Success platforms (Gainsight, ChurnZero)
• CS certification (CCXP, etc.)
• Background in agency or SaaS environments
• Experience with HubSpot or Salesforce

Benefits

• Competitive base + performance bonus
• Flexible PTO
• Professional development budget
• Remote work setup stipend

About the Team

• We are Launchko, a digital agency on a mission to help small businesses succeed online. Our platform combines cutting-edge technology with exceptional service to deliver websites in 7 days — fast, affordable, and professional.
• We exist for entrepreneurs, small business owners, and creators who want to establish a strong online presence without the complexity or high costs of traditional agencies. Whether you are launching a new business or refreshing an existing one, Launchko helps you grow.
• We are growing fast, the opportunity is huge, and with your help, our mission to empower small businesses can become unstoppable. Join a team that values autonomy, continuous learning, and celebrating wins together.