Technical Support Specialist

Job Description

Provide technical assistance to clients experiencing issues with their websites, domains, or digital tools. Help them get back on track quickly.

• Diagnose and resolve technical issues via tickets and chat
• Assist with DNS, hosting, and domain configuration problems
• Guide clients through CMS and platform troubleshooting
• Document solutions and contribute to knowledge base
• Escalate complex issues to development team with clear details
• Monitor support queues and meet response time SLAs

Requirements

• 2+ years technical support or help desk experience
• Understanding of HTML, CSS, and how websites work
• Familiarity with DNS, hosting, and domain management
• Strong problem-solving and troubleshooting skills
• Excellent written communication for technical explanations

Nice to Have

• Experience with WordPress, Shopify, or other CMS platforms
• Knowledge of Google Workspace or Microsoft 365
• Basic JavaScript understanding
• IT or computer science background

Benefits

• Competitive salary
• Flexible working hours
• Learning and certification opportunities
• Home office setup allowance

About the Team

• We are Launchko, a digital agency on a mission to help small businesses succeed online. Our platform combines cutting-edge technology with exceptional service to deliver websites in 7 days — fast, affordable, and professional.
• We exist for entrepreneurs, small business owners, and creators who want to establish a strong online presence without the complexity or high costs of traditional agencies. Whether you are launching a new business or refreshing an existing one, Launchko helps you grow.
• We are growing fast, the opportunity is huge, and with your help, our mission to empower small businesses can become unstoppable. Join a team that values autonomy, continuous learning, and celebrating wins together.