Account Manager

What you will do

• Manage client relationships and ensure satisfaction
• Identify upsell and cross-sell opportunities
• Conduct regular business reviews with clients
• Coordinate between clients and internal teams
• Track account health and address issues proactively
• Contribute to proposals and SOWs for existing clients

What you bring

• 4+ years account management experience in agencies
• Strong relationship-building and negotiation skills
• Understanding of digital services (web, marketing)
• Results-driven with focus on retention and growth
• Excellent written and verbal communication

Helpful, but not required

• Experience with CRM systems (HubSpot, Salesforce)
• Sales or business development experience
• Spanish language skills
• Understanding of agency financials and profitability

About Launchko

• Launchko is a US-focused digital agency helping small businesses build clearer, faster, and more effective digital foundations.
• Our remote team works directly with entrepreneurs and service businesses across the United States.
• We value ownership, practical execution, direct feedback, and work that reaches real customers.