Terms of Service

Document ID: LKO-POL-TOS-v2.0 · Effective Date: 25 July 2026 · Governing Law: State of Delaware, USA

These Terms of Service ("Terms") govern your use of the Launchko website at launchko.com ("Website") and all services provided by Launchko LLC ("Launchko", "we", "us"). By accessing the Website or engaging our services, you agree to be bound by these Terms.

1. About Launchko

Launchko LLC is a United States digital agency providing web design, branding, SEO, paid media, AI automation, website maintenance, and digital consulting services to small businesses across the United States. Launchko is organized under the laws of the State of Delaware. Our mailing address is available on request at legal@launchko.com.

2. Acceptance of Terms

By using the Website or purchasing any of our services, you confirm that you have read, understood, and agree to these Terms. If you are acting on behalf of a business, you represent that you have the authority to bind that business to these Terms.

3. Services

Launchko offers the following service categories:

• Web Design & Development — design and development of websites, web applications, and digital platforms
• Branding & Identity — logo design, brand systems, visual identity, and brand guidelines
• SEO & Paid Media — search optimization, Google Ads setup and management
• AI & Business Automation — AI agent development, workflow automation, and process consulting
• Website Maintenance & Support — ongoing maintenance, updates, and technical support retainers
• Hosting Services — managed website hosting on Launchko's infrastructure

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a written agreement between Launchko and the client. These Terms apply alongside and are incorporated into those written agreements.

4. Proposals and Contracts

No service engagement begins without a written agreement. Work commences only after a written contract or proposal has been signed by the client and any required deposit has been received. Launchko reserves the right to decline any project at its discretion.

5. Payment Terms

Unless otherwise stated in a written agreement:

Launchko accepts payment by ACH bank transfer, wire transfer, credit card, and other methods specified on the invoice.

6. Intellectual Property

Unless explicitly agreed otherwise in writing, all creative work, code, designs, and deliverables produced by Launchko remain Launchko's property until full payment is received. Upon full payment, Launchko assigns to the client all IP rights in the project-specific deliverables. For full details, see our Intellectual Property Policy.

7. Client Obligations

The client agrees to:

• Provide accurate, complete, and timely information, content, and feedback required for the project
• Designate a single point of contact with authority to approve decisions
• Review deliverables and provide written feedback within the agreed timeframe (default: 5 business days)
• Not request content that infringes third-party IP, is defamatory, illegal, or violates applicable law

8. Revision Rounds

Proposals and contracts specify the number of included revision rounds. Revisions beyond the agreed number are charged at Launchko's standard hourly rate. A revision round means a consolidated set of changes communicated at one time.

9. Disclaimer of Warranties

Except for the express post-launch warranty in Section 11, the Website and all services are provided "as is" and "as available". To the maximum extent permitted by applicable law, Launchko disclaims all other warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Launchko does not warrant specific business results, search rankings, traffic volumes, or advertising performance.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Launchko's total liability for any claim is limited to the total fees paid for that specific project
• Launchko is not liable for indirect, consequential, incidental, special, or punitive damages, including lost revenue, lost profits, lost data, or business interruption
• Launchko is not responsible for third-party tools, plugins, hosting platforms, ad networks, or APIs used in a project

11. Post-Launch Warranty

Unless otherwise agreed, Launchko provides a 30-day post-launch warranty covering bugs and defects in the delivered work that existed at launch. This does not cover changes in client requirements after launch, issues caused by third-party plugins or APIs, or changes made by the client.

12. Force Majeure

Neither party is liable for delays or non-performance caused by circumstances beyond reasonable control, including natural disasters, governmental action, strikes, cyberattacks, or infrastructure failures.

13. Termination

Either party may terminate a project with 30 days' written notice. The client pays for all work completed to date. Deposits are non-refundable unless Launchko is at fault. For full refund terms, see our Refund & Cancellation Policy.

14. Confidentiality

Each party agrees to keep confidential any proprietary information received from the other party and not to disclose it to third parties without written consent. This obligation survives termination of the engagement.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. Disputes shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes are subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and both parties consent to venue there.

16. Changes to These Terms

Launchko reserves the right to update these Terms at any time with 30 days' notice of material changes via the Website or email. Continued use of services after the effective date constitutes acceptance of the updated Terms.

Policy Changelog