Document ID: LKO-POL-PP-v2.1 · Effective Date: 5 August 2026 · Business Entity: Launchko LLC
Launchko LLC ("Launchko", "we", "us") is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights available to you under applicable United States federal and state privacy laws.
Launchko is a US business serving clients in the United States.
1. Who We Are
| Business Entity | Launchko LLC |
| Jurisdiction | Delaware, United States |
| Mailing Address | Available on request |
| Privacy Contact | privacy@launchko.com |
2. Information We Collect
2.1 Information You Provide
| Data Category | Examples | When Collected |
|---|---|---|
| Contact information | Name, email, phone, company name | Contact forms, quote requests, email |
| Project information | Brief, requirements, assets | During client engagement |
| Billing information | Name, billing address, business tax ID | Invoicing and payment |
| Account credentials | Platform logins, API keys | Project onboarding (secured per our Security Policy) |
2.2 Information Collected Automatically
| Data Category | Examples | Purpose |
|---|---|---|
| Usage data | Pages visited, time on page, device type | Website analytics |
| Technical data | IP address, browser type, OS | Security and performance |
| Cookies | Session cookies, analytics cookies | See our Cookie Policy |
| Form observability | Referring domain, landing path, campaign parameters, pseudonymous session ID, one-way IP hash, form outcome | Form delivery, security, attribution, and incident diagnosis |
3. Why We Process Your Information
| Processing Activity | Purpose |
|---|---|
| Responding to contact form inquiries | Answering your request and providing a quote |
| Delivering client services | Performing our contract with you |
| Invoicing and payment | Billing, accounting, and US federal and state tax compliance |
| Marketing emails | Sent only with your opt-in consent |
| Website analytics | Understanding and improving site performance |
| Compliance and legal defense | Meeting legal obligations and protecting our rights |
4. How We Use Your Information
We use your information to:
- Respond to inquiries and provide quotes
- Deliver the services you have contracted with us
- Issue and process invoices
- Communicate project updates, feedback requests, and progress reports
- Send marketing communications (only with consent; you may opt out at any time)
- Improve our website and services
- Comply with legal and regulatory obligations
5. Data Retention
| Data Category | Retention Period | Reason |
|---|---|---|
| Client project data | 7 years from project close | IRS and state recordkeeping requirements |
| Invoices and financial records | 7 years | US tax and accounting requirements |
| Contact form submissions (non-client) | 12 months | Follow-up and service improvement |
| Marketing email consent | Until withdrawn | Consent-based |
| GA4 analytics data | Up to 26 months | Trend and acquisition analysis |
| PostHog analytics and privacy-masked replay | Up to 12 months, subject to project configuration | Journey and reliability analysis |
| Consented first-touch browser attribution | Up to 90 days; deleted on Essential only | Attribute returning conversions without storing form contents |
| Privacy-safe form observability | 13 months | Attribution, delivery verification, abuse detection, and incident diagnosis |
| Security logs | 90 days | Incident investigation |
6. Who We Share Your Information With
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We disclose information only to service providers who need it to deliver our services, under contracts that restrict their use of it:
| Recipient | Purpose | Location |
|---|---|---|
| Payment processors (Stripe, bank) | Processing invoices and payments | United States |
| Cloud storage and collaboration tools | Project file storage and collaboration | United States |
| Email service providers | Sending project and transactional communications | United States |
| Google Analytics 4 | Consent-based aggregate website analytics | United States |
| PostHog EU Cloud | Consent-based product analytics and privacy-masked session replay | European Union |
| Supabase | Form persistence and privacy-safe operational observability | Configured Launchko project region |
| E-signature providers | Contract execution | United States |
| AI tools | See our AI Use Policy | United States |
| Legal or regulatory authorities | When required by law | United States |
| Subcontractors | Project delivery support | United States (contractual protections) |
All service providers are bound by written agreements limiting their use of your information to the services they provide to us.
7. Your Privacy Rights
Depending on your state of residence, you may have some or all of the following rights:
| Right | What It Means |
|---|---|
| Know / Access | Request the categories and specific pieces of personal information we hold about you |
| Correction | Request correction of inaccurate or incomplete information |
| Deletion | Request deletion of your information (where not required to be retained by law) |
| Portability | Receive your information in a portable, machine-readable format |
| Opt out of sale or sharing | Direct us not to sell or share your information — we do not do either |
| Opt out of targeted advertising | Direct us not to use your information for targeted advertising — we do not |
| Non-discrimination | Receive equal service and pricing whether or not you exercise your rights |
These rights are provided under laws including the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Utah Consumer Privacy Act, and the Texas Data Privacy and Security Act.
To exercise any of these rights, contact us at privacy@launchko.com. We will verify your request and respond within 45 days, with one 45-day extension where reasonably necessary. An authorized agent may submit a request on your behalf with written proof of authorization.
If we deny your request, you may appeal by replying to our decision at privacy@launchko.com. We will respond to an appeal within 45 days. California residents may also contact the California Privacy Protection Agency or the California Attorney General.
8. Cookies and Tracking
We use cookies and similar browser technologies. GA4 and PostHog initialize only after you select Accept analytics. Analytics can include non-personal categorical selections, but names, contact details, messages, files, and typed form contents are excluded. Limited first-party operational telemetry is processed when forms are submitted so we can deliver, secure, attribute, and diagnose the requested service. For the complete technology list and controls, see our Cookie Policy. We honor Global Privacy Control (GPC) by defaulting visitors without a saved choice to Essential only.
9. Security
We implement technical and organizational measures to protect your personal information, including encrypted storage and transmission (TLS/SSL), access control, role-based permissions, and regular security reviews. No transmission method over the Internet is 100% secure, but we maintain industry-standard protections.
10. Children's Privacy
Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 18 years of age, and we do not knowingly collect information from children under 13 as defined by the Children's Online Privacy Protection Act (COPPA). If you believe a child has provided us information, contact privacy@launchko.com and we will delete it.
11. Changes to This Policy
We will notify you of material changes with 30 days' advance notice via email or website notice. The version history is recorded in the changelog below.
12. Contact
Email: privacy@launchko.com Mail: Launchko LLC, Attn: Privacy, mailing address available on request
Policy Changelog
| Version | Date | Summary |
|---|---|---|
| v2.0 | 2026-07-25 | Restated for Launchko LLC (United States). Privacy rights, retention bases, and processing disclosures updated to US federal and state privacy law; added appeal process, GPC, and children's privacy. |
| v1.0 | 2026-02-19 | Initial publication |