Customer Service Representative

What you will do

• Respond to customer inquiries via email, chat, and phone
• Troubleshoot basic technical issues and escalate when needed
• Guide clients through our services and processes
• Process orders, refunds, and account changes
• Maintain detailed records of customer interactions
• Identify opportunities to upsell or cross-sell services

What you bring

• 2+ years customer service experience
• Excellent written and verbal communication skills
• Patience and empathy when dealing with frustrated customers
• Basic understanding of websites and digital services
• Ability to multitask and manage multiple conversations

Helpful, but not required

• Experience with Zendesk, Freshdesk, or similar tools
• Knowledge of website builders or CMS platforms
• Experience in a tech or agency environment
• Spanish language skills

What we offer

• Competitive hourly rate
• Flexible schedule options
• Work from home
• Paid training program

About Launchko

• Launchko is a US-focused digital agency helping small businesses build clearer, faster, and more effective digital foundations.
• Our remote team works directly with entrepreneurs and service businesses across the United States.
• We value ownership, practical execution, direct feedback, and work that reaches real customers.