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Customer Success Manager

Ensure our clients achieve their goals and maximize value from our services. Build long-term relationships and drive retention and growth.

Sales & Customer SuccessRemote — United States (Eastern Time overlap)Full-timeUpdated

What you will do

  • Onboard new clients and ensure smooth project handoffs
  • Conduct regular check-ins and business reviews with clients
  • Identify and mitigate churn risks proactively
  • Upsell and cross-sell additional services to existing clients
  • Gather customer feedback and advocate for product improvements
  • Track and report on customer health metrics

What you bring

  • 3+ years customer success or account management experience
  • Proven track record of meeting retention and growth targets
  • Strong relationship-building and negotiation skills
  • Understanding of web services and digital marketing
  • Data-driven approach to customer management

Helpful, but not required

  • Experience with Customer Success platforms (Gainsight, ChurnZero)
  • CS certification (CCXP, etc.)
  • Background in agency or SaaS environments
  • Experience with HubSpot or Salesforce

What we offer

  • Competitive base + performance bonus
  • Flexible PTO
  • Professional development budget
  • Remote work setup stipend

About Launchko

  • Launchko is a US-focused digital agency helping small businesses build clearer, faster, and more effective digital foundations.
  • Our remote team works directly with entrepreneurs and service businesses across the United States.
  • We value ownership, practical execution, direct feedback, and work that reaches real customers.

Careers at Launchko

Interested in this role?

Send us your experience and a short note about why the role fits. We typically review applications within five business days.