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Technical Support Specialist

Provide technical assistance to clients experiencing issues with their websites, domains, or digital tools. Help them get back on track quickly.

Sales & Customer SuccessRemote — United States (Eastern Time overlap)Full-timeUpdated

What you will do

  • Diagnose and resolve technical issues via tickets and chat
  • Assist with DNS, hosting, and domain configuration problems
  • Guide clients through CMS and platform troubleshooting
  • Document solutions and contribute to knowledge base
  • Escalate complex issues to development team with clear details
  • Monitor support queues and meet response time SLAs

What you bring

  • 2+ years technical support or help desk experience
  • Understanding of HTML, CSS, and how websites work
  • Familiarity with DNS, hosting, and domain management
  • Strong problem-solving and troubleshooting skills
  • Excellent written communication for technical explanations

Helpful, but not required

  • Experience with WordPress, Shopify, or other CMS platforms
  • Knowledge of Google Workspace or Microsoft 365
  • Basic JavaScript understanding
  • IT or computer science background

What we offer

  • Competitive salary
  • Flexible working hours
  • Learning and certification opportunities
  • Home office setup allowance

About Launchko

  • Launchko is a US-focused digital agency helping small businesses build clearer, faster, and more effective digital foundations.
  • Our remote team works directly with entrepreneurs and service businesses across the United States.
  • We value ownership, practical execution, direct feedback, and work that reaches real customers.

Careers at Launchko

Interested in this role?

Send us your experience and a short note about why the role fits. We typically review applications within five business days.