Document ID: WBL-POL-RCP-v1.0 · Effective Date: 19 February 2026
This policy sets out the conditions under which Launchko SRL/BV ("Launchko") issues refunds and manages project cancellations. It is incorporated by reference into all Launchko client agreements.
1. General Principles
- All projects require a non-refundable deposit (typically 50% of the project value) before work commences.
- Refunds reflect the value of work not yet completed at the time of cancellation.
- Time already invested in discovery, planning, design, or development is non-refundable.
- Launchko will always act reasonably and in good faith when processing cancellation requests.
2. Deposits
| Situation | Refund of Deposit |
|---|---|
| Client cancels before any work begins | 100% of deposit refunded |
| Client cancels after discovery/planning has started | No refund |
| Client cancels after design or development has started | No refund |
| Launchko cancels due to its own fault | 100% of deposit refunded |
"Before work begins" means before any internal time has been allocated to the project (e.g., discovery calls, research, wireframing, scoping documents).
3. Cancellation by the Client
Cancellations must be submitted in writing (email or letter). Verbal cancellations are not accepted.
| Stage of Project | Amount Owed to Launchko |
|---|---|
| Before any work begins | Deposit only |
| Discovery / planning completed | 25–50% of total contract value |
| Design phase completed | 50–75% of total contract value |
| Development completed (pre-launch) | 75–90% of total contract value |
| Post-launch / after delivery | 100% of contract value |
The exact amount is calculated based on the percentage of work completed at the time of the written cancellation notice, confirmed in writing by Launchko. Launchko will deliver all completed work product to the client upon receipt of any outstanding payment.
4. Cancellation by Launchko
Launchko reserves the right to cancel a project if:
- The client has not provided required content, feedback, or access for more than 30 consecutive calendar days despite written reminders
- The client has failed to make payment within the agreed terms
- The client has requested Launchko to produce illegal, defamatory, or rights-infringing content
- A fundamental change in client requirements makes the original scope undeliverable
In such cases, Launchko provides 14 days' written notice, the client pays for all work completed to date, and Launchko delivers all completed work upon receipt of payment.
If Launchko cancels due to its own inability to deliver (not caused by the client), the client receives a full refund of amounts paid for work not yet completed.
5. Maintenance & Retainer Contracts
| Situation | Refund / Terms |
|---|---|
| Client cancels with 30 days' notice | No refund for current billing period; access continues until period end |
| Client cancels without notice | Full current period charge applies |
| Launchko terminates for non-payment | Access suspended; outstanding balance remains due |
| Launchko discontinues a service | 60 days' advance notice; pro-rata refund for unused period |
6. Hosting Services
| Situation | Refund |
|---|---|
| Cancellation within 7 days of first payment | Full refund |
| Cancellation after 7 days | No refund for current month; access until end of billing period |
| Annual plan cancelled mid-year | Pro-rata refund for remaining full months |
7. Change of Mind
Launchko does not offer refunds for completed and approved deliverables on the basis of a change of mind or change in business direction after the client has approved the work.
8. Dispute Resolution
If you believe a refund decision is incorrect, contact us in writing at accounts@launchko.com within 14 days of the decision. We will review and respond within 10 business days. If a resolution cannot be reached, disputes are subject to the jurisdiction of the courts of Brussels, Belgium.
Policy Changelog
| Version | Date | Summary |
|---|---|---|
| v1.0 | 2026-02-19 | Initial publication |